Masterline USA guarantees all of its products to be free from manufacturing defects in materials and workmanship. If a product is found to be defective, we stand behind this guarantee for both consumers and retail accounts.
We encourage all warranty claims to be handled by the original reseller or dealer from which the product was purchased. This ensures faster service and reduced inconvenience for the customer.
If you purchased directly from Masterline USA, warranty claims should be submitted directly to us. Masterline maintains sales receipts for all direct purchases.
If you purchased through a dealer or reseller, warranty claims must be submitted through that reseller. Masterline USA does not have access to dealer sales records, so proof of purchase from the dealer is required.
If store policies prevent warranty handling (e.g., expired return window, no receipt, or a disagreement about defect), Masterline USA Customer Service will support the warranty at the corporate level.
All warranty returns require a Return Authorization (RA) Number before sending any product back. Packages received without an RA number will not be accepted.
RA numbers are issued by email only.
All RA requests must be submitted to: sales@masterlineusa.com
👉 Online Purchases – Start Here
If you purchased online from Masterline, you must begin your return through our online Return Center:
masterlineusa.returnscenter.com
This will verify your order and speed up your return process.
Once the product is received by Masterline USA, it will be inspected:
If deemed defective, it will be replaced with the same or comparable style.
If not defective, it will be returned to the customer.
This process typically takes 72 hours after receipt.
⚠️ Important: Warranty replacement and repairs do not include reimbursement for shipping to or from Masterline USA. All shipping expenses are the responsibility of the customer.
Ropes and Handles: 1 year from date of purchase
Softgoods (Wetsuits, Gloves): 90 days from date of purchase
Apparel: 1 year against defects in seams and materials. Normal wear, fading, and improper use are not covered. Masterline reserves the right to repair, replace, or deny warranty claims based on use.
Normal repair turnaround: 2 weeks (excluding transit time).
Non-warranty repairs: billed at $35/hour, with prior quotation and customer approval.
Major repairs: quoted on a case-by-case basis.
All shipping to and from Masterline is the responsibility of the customer.
Normal wear and tear, misuse, neglect, or commercial use voids any warranty. This includes but is not limited to:
Rental or lease programs
Ski schools
Ski clubs
Show teams
For clarification or a written decision regarding questionable use, please contact Masterline USA directly.
Use of this product and participation in watersports involve inherent risks of injury or death.
Inspect rope, handle, and connections before each use. Do not use if damaged.
Never allow the rope to wrap around any part of the body.
Rope stretches under load; sudden release of the handle can cause snap-back, resulting in injury.
Rope is intended only for towing one person on water skis, wakeboards, kneeboards, or for barefooting.
Do not use this rope for towing inflatables.
Contact Information
Masterline USA, Inc.
Attn: Customer Service (RA# ________)
700 W. Bay St.
Winter Garden, FL 34787
